1. Introduction

GokoRobo (“we,” “our,” or “us”) respects your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal information when you visit our website at https://gokorobo.com (“Website”), purchase and use our products (including but not limited to the Goko M6 Robotic Lawn Mower, the “Mower”), and use related mobile applications, software, and services (collectively, the “Services”).

Please read this Policy carefully before using our Services. By accessing our Website or using our Services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please discontinue use immediately.

2. Data Controller Information

Depending on your jurisdiction’s data protection laws, the data controller is typically the entity that determines the purposes and means of processing your personal information.

• Primary Data Controller: GokoRobo
• Address: 8 The Green Ste A, Dover, Kent, DE 19901
• Customer Support Email: support@gokorobo.com
• Customer Support Phone: 
• EU Representative (if applicable): [Please appoint an EU representative as required by GDPR Article 27 and provide details here. This is a compliance necessity.]
• Data Protection Officer (DPO, if applicable): [If required, provide DPO contact details here.]

3. Information We Collect

We collect information in the following categories:

3.1 Information You Provide Directly:

• Account & Purchase Information: Name, email address, phone number, shipping/billing address, and payment information (processed via secure third-party processors) when you create an account, purchase a product, or request support.
• Communication Content: Records and content of communications when you contact us via email, phone, live chat, or social media.
• Profile Information: Information you voluntarily add to your account profile, such as a nickname.

3.2 Information Collected Automatically Through Your Use of the Website & Services:

• Device Information: Hardware model, operating system version, unique device identifiers (e.g., serial number), IP address, and mobile network information.
• Service Logs: Detailed logs are automatically collected when you use the Website or App, including access times, pages viewed, links clicked, search queries, crash reports, and performance data.
• Cookies & Similar Technologies: We use cookies, pixel tags, and local storage to remember preferences, analyze trends, manage sessions, and personalize advertising. You can manage cookie preferences through your browser settings.

3.3 Specific Information Generated by Mower & App Operation (Technical Data):
This information is essential for core functionality and is minimized:

• Mapping & Geospatial Data [Technically Necessary]: Maps of your lawn, boundaries, zones (“15-Acre Mapping. Unlimited Zones”), mowing schedules, and virtual barriers created by the App using GPS, RTK (Real-Time Kinematic), and VSLAM (Visual Simultaneous Localization and Mapping) technologies.
• Navigation & Operational Data [Technically Necessary]: Real-time location, trajectory, speed, orientation (via IMU), and limited terrain data generated during operation to optimize the “CyberNav™ Fusion Navigation” and “Adaptive Suspension” systems.
• Obstacle Recognition Data [Technically Necessary]: Image data streams processed locally in real-time by the “Quad AI Vision System” to identify and avoid obstacles (people, pets, toys, furniture, etc.). We generally do not store or transmit identifiable raw images/video to our servers, except for anonymized analysis in case of specific errors or safety incidents.
• Device Performance Data [Technically Necessary]: Mower and battery status, including runtime, power consumption, charging status (“Expandable Battery System”), motor load, blade usage, and diagnostic logs, used to ensure operation, provide maintenance alerts, and improve algorithms.

4. How We Use Your Information

We use your information only with a lawful basis, as detailed below:

Purpose of Use	Categories of Information Involved	Legal Basis (e.g., under GDPR)
Contract Fulfillment: Process orders, deliver products, activate warranty, provide core features (e.g., mapping, obstacle avoidance).	Purchase Info, Account Info, Mapping Data, Navigation Data.	Performance of a contract with you.
Service & Support: Provide customer service, respond to inquiries, perform troubleshooting and repairs.	Communication Content, Account Info, Device Performance Data, Technical Logs.	Performance of a contract; Legitimate interests (service improvement).
Product Improvement & R&D: Analyze usage data to improve algorithms (e.g., navigation, avoidance), develop new features, enhance efficiency (e.g., optimizing “One Acre. One Charge.” strategy).	Anonymized or aggregated Technical Data (map features, obstacle type statistics, performance metrics).	Legitimate interests (business improvement & innovation).
Security & Maintenance: Secure the Website, App, and Mower; prevent fraud, abuse, and unauthorized access; perform system updates and maintenance.	IP Address, Device Identifier, Service Logs, Diagnostic Data.	Legitimate interests (protecting our systems and users).
Marketing & Communications (with Consent): Send you product updates, offers, and newsletters. You can opt-out anytime.	Email Address, Name.	Your consent (opt-in/opt-out).
Legal Compliance: Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.	Any information as required by law.	Legal obligation.

5. How We Share and Disclose Your Information

We do not sell your personal information. We share information only in these circumstances:

• Service Providers: We engage trusted third parties to provide services such as payment processing, order fulfillment, shipping, cloud storage (e.g., AWS), data analytics, customer support, and marketing. These providers access your information only as necessary to perform their functions under strict contractual data protection obligations.
• Business Transfers: In connection with a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of the transaction. We will ensure the recipient continues to comply with this Policy.
• Legal Requirements: We may disclose information if required by law, to enforce our terms, to protect our rights, privacy, safety, or property, or in an emergency to protect the personal safety of users or the public.
• With Your Consent: We share information for other purposes with your explicit consent.

6. International Data Transfers

Your information may be processed in the United States or other countries where we or our service providers operate. Data protection laws in these countries may differ from your jurisdiction. When transferring data, we rely on appropriate legal mechanisms, such as the EU Standard Contractual Clauses (SCCs) or your informed consent to the risks of cross-border processing, to ensure your information receives an adequate level of protection.

7. Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Access & Portability: Request access to and a copy of your personal information we hold.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information under certain circumstances.
• Restriction of Processing: Request restriction of processing your information under certain conditions.
• Objection to Processing: Object to processing based on our legitimate interests.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
• Opt-Out of Marketing: Unsubscribe from marketing communications by clicking the “unsubscribe” link in emails or contacting us.
• Data Portability: Request to receive your information in a structured, commonly used, machine-readable format and, where feasible, transmit it to another controller.

How to Exercise Your Rights:
Please submit your request using the contact details in Section 10 (“Contact Us”). For security, we may need to verify your identity before processing. We will respond within the timeframe required by applicable law (typically one month).

8. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Policy, and to comply with legal, tax, accounting, or reporting requirements. For example, purchase records are kept for several years for tax purposes, account information is retained while your account is active, and anonymized technical data may be kept longer for product improvement. We securely delete or anonymize your information when it is no longer needed.

9. Children’s Privacy

Our Services are not directed to children under the age of 13 (or the higher age threshold in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided us with information, please contact us using Section 10, and we will take steps to delete it.

10. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights regarding this Policy, please contact us at:

• Email: support@gokorobo.com
• Postal Mail: GokoRobo, 3146 Koontz Lane, California, USA (Attn: Privacy Inquiry)
• Phone: 818-758-4076

We will endeavor to resolve your concern. If you are unsatisfied with how we handle a complaint, you have the right to lodge a complaint with the data protection authority in your country of residence or where you believe an infringement has occurred.

11. Changes to This Policy

We may update this Policy periodically to reflect legal, technical, or operational changes. We will post the updated date on the Website and App and provide prominent notice (e.g., in-App notification or website banner) for material changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.